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How To Buy? Delivery. FAQ

  
Online purchase rules
The buyer shall read thoroughly and make sure he (she) understands Online Purchase Rules before using the online store and seller’s proposals posted therein. Any purchase from the store shall mean that the Buyer has read and accepted Online Purchase Rules.

Shipping cost
International shippping cost - 5 euros. Shipping cost for Lithiania: free if ordering above 28 euros;  1.5 euros - for orders below 28 euros. All ordered items are always sent by registered mail (Lithuanian Post).

Parcel search
You may track your order entering item registration number of 12 or 13 characters here: http://www.post.lt/en/help/parcel-search/index

Payment accepted
F
or international buyers - Pay Pal; for buyers from Lithuania - bank-to-bank transfer.

Currency
We accept euros.


Packing
Ordered items will be shipped in individual palstic bags and soft envelopes.

Minimum order
One item

Delivery terms
Estimated delivery times are: 2-5 business days for Lithuania,  up to 10 business days for Europe and 2-3 weeks for “the rest of the world”. We dispatch goods in 1-2 days after receipt of payment.

Is VAT included in the price?
Our company is not VAT registered, so all prices are with 0% VAT.


Return policy
We will refund or exchange your item if you are unhappy. Please, contact us within 14 days from the delivery date. Returned item shall meet the following requirements:
- it has not been worn or otherwise used, is intact and has not lost any of its value,
- it is packed in the original manufacturer's packaging and of marketable appearance,
- it must still carry all original labels.
Please note:
- We do not refund shipping costs. Buyer pays return shipping.
- Undamaged socks are non-returnable and non-replaceable.
The items to be returned shall be sent by registered mail or courier directly to Kanape, UAB registered address: Miglės g. 28, Didžioji Riešė, LT-14260 Vilnius raj. sav., Lithuania.
Along with the returned item the buyer shall submit the seller a completed returns/exchange note. Please, contact us by e-mail info@e-kanape.lt for a returns/exchange note template. For more details please read Online Purchase Rules
.